Chatbot

A chatbot is a program that responds automatically to a user's text input or voice. It handles routine communication without human involvement, such as automatic answers to FAQs, product recommendations, taking reservations, and processing orders. It has been widely adopted in LINE Official Accounts, Facebook Messenger, website chat widgets, and so on.

Combining QR codes with chatbots makes instant support possible in physical spaces. When you scan the QR code on a product package, an FAQ chatbot for that product launches and responds in real time to questions about how to use it and to reports of malfunctions. Systems that take orders through a chatbot from the QR code on a restaurant table have also become widespread.

The LINE QR code is the most familiar example of chatbot integration. When you scan the QR code of a store's LINE Official Account and add it as a friend, the chatbot automatically delivers coupons, takes reservations, and answers inquiries. The QR code functions as an "entrance to the chatbot," and the chatbot automates the communication from then on.